Privacy policy
Last updated: 02/04/2024
This Privacy Policy describes how ARKdeko' (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from arkdeko.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. We use Shopify to support personalized ads with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
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We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +393496433649 or email us at amministrazione@arkdekodesign.com or contact us at Via del Pero 16, 86039 Termoli CB, Italia.
GDPR
INFORMATION ON THE PROCESSING OF PERSONAL DATA
pursuant to article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR)
The GDPR, European regulation (EU 2016 679) on the protection of personal data, provides for the protection of persons and other subjects with respect to the processing of personal data.
According to the legislation indicated, this processing will be based on the principles of correctness, lawfulness and transparency and the protection of your privacy and your rights.
Pursuant to the GDPR regulation, we therefore provide you with the following information:
The data controller is ARKdeko' Design by Angelica Cataldo, via del Pero 14-16-18 86039 Termoli (CB) VAT number IT01680640701
Place of processing of personal data
The processing connected to the web services of this site takes place at the ARKdeko' Design headquarters of Angelica Cataldo. The processing connected to the web services of this site is also handled by the technical personnel in charge of processing, or by any persons in charge of occasional maintenance operations.
Purpose of the processing of personal data
The personal data provided by users who access the site by sending an electronic mail (e-mail) to the data controller (also using the form provided in the specific section of the site), will be used for the sole purpose of performing the requested service. The optional, explicit and voluntary sending of e-mails to the addresses indicated on the site, by its very nature, involves the subsequent acquisition of the sender's e-mail address, necessary to respond to requests, as well as any other personal data included in the message . The owner processes personal data within the limits of what is strictly necessary to carry out the functions for which the service is requested, excluding processing when the purposes pursued can be achieved using anonymous data or methods that allow the user to be identified. only in case of necessity. We invite our users, in requests for information via email, not to send names or other personal data of third parties that are not strictly necessary, nor data belonging to particular categories (sensitive and/or judicial) pursuant to Article 9 of the Regulation . If the user sends personal and contact data of any third party in the requests, he acknowledges that this operation represents a processing of personal data with respect to which the user acts as an independent owner, assuming all the obligations and responsibilities envisaged. by the Regulation. In this sense, the user guarantees the owner that any data of third parties has been acquired by the user in full compliance with the Regulation (consent also documented in writing and issued by the third party). The user grants on this point the broadest indemnity with respect to any dispute, claim, request for compensation for damage from processing that may reach the owner from any third party, due to the provision of the data indicated by the user in violation of the rules on protection of personal data. The lawfulness of the processing of personal data is based on the legitimate interest of the owner in ascertaining responsibility in the event of any computer crimes against the site, and on the legitimate interest in responding to user requests.
The user's personal data may be used to conclude a sales contract. The user is aware that the email address used may in turn be used to send commercial communications for the purpose of direct sales of products. and services of ARKdeko' Design.
The user's personal data can be used for registration and access to the Reserved Area, if the request is completed in the dedicated section of the site.
Subject to express and explicit written consent (including digital), the user's personal data (name, surname, e-mail address) may be used to send commercial communications for the purpose of direct sales of ARKdeko' Design products and services (subscription to the Newsletter section).
Types of personal data processed
The computer systems and software procedures used to operate this site acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols (browsing data). This is information that is not collected to be associated with identified users, but which by its very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the addresses in URI (Uniform Resource Identifier) notation of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the users' IT environment. This data is used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning. The data in question could be used to ascertain responsibility in the event of any computer crimes against the site in question.
Rights towards the data controller
· right to revoke consent to the processing of your personal data at any time without prejudice to the lawfulness of the processing based on the consent given before the revocation;
right to receive the personal data concerning him/her provided to a data controller in a structured, commonly used and machine-readable format and has the right to transmit such data to another data controller without impediments by the data controller treatment to which he provided them;
· right to obtain access to your personal data;
· right to obtain rectification of your personal data where this does not conflict with current legislation on data retention;
· right to obtain the deletion of your personal data where this does not conflict with current legislation on data retention;
· right to obtain the limitation of processing of your personal data;
· right to object at any time for reasons related to your particular situation, to the processing of your personal data pursuant to Article 6, paragraph 1, letters e) or f), including profiling on the basis of these provisions;
· right to object at any time to the processing of your personal data for direct marketing purposes including profiling to the extent that it is connected to such direct marketing;
· right not to be subjected to a decision based solely on automated processing including profiling, which produces legal effects concerning you or which similarly significantly affects you.
The interested party can exercise the above rights with a request addressed without formalities to the data controller of the personal data by hand delivery, traditional mail, registered letter, fax or by e-mail to the following address amministrazione@arkdekodesign.com
To facilitate the exercise of these rights, the Italian Personal Data Protection Authority has prepared a specific form that can be downloaded from the website www.garanteprivacy.it
Right to lodge a complaint. The user is informed that he has the right to lodge a complaint with a supervisory authority (in particular the Italian Personal Data Protection Authority).
COOKIES
The website installs some third-party cookies that collect statistical data anonymously. According to current legislation, it is not mandatory to receive consent to the use of cookies of this type if the data is collected anonymously. Therefore these cookies are active by default, but you can deactivate them.
Below is the list of third-party cookies and the links through which the user can receive more information and request the deactivation of cookies.
Google Analytics with anonymized IP (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. Google uses the Personal Data collected for the purpose of tracking and examining the use of this site, compiling reports and sharing them with other services developed by Google.
This Google Analytics integration anonymizes your IP address. Anonymization works by shortening the IP address of Users within the borders of the Member States of the European Union or in other countries adhering to the Agreement on the European Economic Area. Only in exceptional cases, the IP address will be sent to Google servers and shortened within the United States.
Personal data collected: Cookies and Usage data.
The data generated by Google Analytics are stored by Google in the United States, as indicated in the information available at the following link https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
To consult the privacy policy of the company Google Inc., owner of the data processing relating to the Google Analytics service, please refer to the website http://www.google.com/intl/en/analytics/privacyoverview.html
From the page https://tools.google.com/dlpage/gaoptout?hl=it it is possible to access an additional browser component for deactivating Google Analytics.
Meta
Meta cookies made it easier and faster to activate functions, view, study and improve advertising; monitor and study the use of your products and services; protect you, other people and Facebook. This Meta integration, for example, allows you to help use social plug-ins and sharing buttons or know if you interact with advertising partners.
